ExpoGenie Software License Terms and Conditions

Terms and Conditions (“Terms”)

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the ExpoGenie software license application (the “Product”) operated by ConvoSpark, LLC. (“us”, “we”, or “our”).

Your access to and use of the Product is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Product

By accessing or using the Product you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Product.


If you wish to purchase any Product made available through the Product (“Purchase”), you may be asked to supply certain information relevant to your Purchase including, without limitation, your Company Name, Contact Details, Billing Information, and any requested details around the related Event the Product is to be used for.

Payment Terms

Payment terms for the Product are net 15 for upon signing of the agreement. If you purchased the Product for multiple years, you will be charged annually per license from the date of the signed agreement for the length of the agreement.

Refund Policy

If you are not satisfied with the Product that you have purchased from us, you are eligible for a full reimbursement within 30 days after the Product is released. Day of release is when you have access into the Product administrative panel for the event(s) you made the purchase for.

After the 30-day period you will no longer be eligible to receive a refund. We encourage our customers to try the Product in the first 30-days after the release to ensure it fits your needs.

Privacy Policy

What information do we collect?

We collect information from users when you fill out a form, visit our site, or a site administrator creates a profile upon your request.

When registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address, phone number or other related company information.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

To personalize your experience (your information helps us to better respond to your individual needs)

To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)

To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)

To send periodic emails

The email address you provide with your account registration may be used to send you information and updates pertaining to your request.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser to capture and remember certain information.

We use cookies to understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) together to inform, optimize, and serve ads based on your past visits to our website.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise, transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. The following third parties and their information are:
– WPEngine (https://wpengine.com/)
– Mailchimp (https://mailchimp.com/)
– Stripe (https://stripe.com/)

– Authorize.net

We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Children’s Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Data Portability Process

Upon request we can generate an export containing all of the data we collect in the form of a csv. and/or xml format.

Your Consent

By using our site, you consent to our websites privacy policy.

Changes to our Privacy Policy

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

Contact Us

If there are any questions regarding these terms and conditions you may contact us using the information below.


404 Bryant Street

San Francisco, CA 94107