Customers / IASP
Customer story
IASP saves 100+ hours by centralizing sponsor and exhibitor operations
How the International Association for the Study of Pain brought sponsorships, exhibitor data, and lead retrieval for the World Congress on Pain into one dashboard.
100+
Hours saved in administrative processing
5,000
Attendees at the World Congress on Pain
1
Dashboard for reports, payments, and lead data
100+
Countries with IASP members
The challenge
Sponsorships, exhibitor data, and lead retrieval lived across disconnected tools, spreadsheets, and manual processes.
The solution
One centralized dashboard for booth selection, pricing, lead retrieval, reports, and payments.
The outcome
100+ hours saved, happier sponsors, and clearer records for internal teams.
Customer profile
A global leader in pain research and education
The International Association for the Study of Pain (IASP) is a global leader in advancing pain research, education, and clinical practice, with members in over 100 countries.
Its flagship World Congress on Pain brings together 5,000 healthcare professionals, researchers, and industry leaders to share insights and drive innovation in pain management.
At a glance
- Organization
- International Association for the Study of Pain
- Members
- 100+ countries
- Flagship event
- World Congress on Pain
- Attendees
- 5,000
- Format
- Global conference & expo
- Tech stack
- ExpoGenie, iMIS, OpenWater, Guidebook
A look inside the IASP World Congress
IASP · 100+ hours saved on exhibitor operations
The challenge
Everything lived in different places
Before ExpoGenie, IASP managed sponsorships, exhibitor data, and lead retrieval across disconnected tools and manual processes.
Incoming funds and sponsor deliverables were hard to track
Booth selection and floor plans were inefficient to manage
Exhibitors lacked clear, consistent information
Records were scattered and hard to access
Sponsor management, lead retrieval, and revenue tracking were disconnected
Manual processes ate into the team’s strategic time
We didn’t have a place where everything lived. Sponsor management, lead retrieval, and revenue tracking were all disconnected.
Sarah WheelerChief Business Development Officer, IASP
The solution
One dashboard for reports, payments, and lead data
IASP implemented ExpoGenie to bring order and automation to its event operations for the World Congress on Pain.
Centralized dashboard
One place replaced the scattered spreadsheets and disconnected tools.
Booth selection and pricing
Easier to manage internally and clearer to communicate to exhibitors.
Lead retrieval
Sponsors get simple, direct access to their performance data.
Revenue tracking
Incoming funds and sponsor deliverables tracked in one system.
Reports and payments
Everything is easy to download and easy to keep on record.
Time back for strategy
Internal teams spend less time chasing details and more on strategy.
ExpoGenie gave us one easy-to-use place for everything, reports, payments, and lead data. That alone saved us massive time.
Sarah WheelerChief Business Development Officer, IASP
The impact
100+ hours saved and sponsors who stick around
100+ hours saved
More than 100 hours of administrative processing eliminated.
Centralized management
Exhibitor and sponsor management simplified in one dashboard.
Happier sponsors
Improved sponsor satisfaction and retention, with clearer records and easier reporting.
Results at a glance
- 100+ hours saved in administrative processing
- One dashboard for reports, payments, and lead data
- Happier sponsors with improved retention
- Clearer records and easier internal reporting
ExpoGenie brought everything, reports, payments, lead data, into one simple dashboard. That alone saved us over 100 hours.
Sarah WheelerChief Business Development Officer, IASP
Why ExpoGenie
Why IASP recommends ExpoGenie
The IASP team keeps its recommendation simple.
“It’s an easy system. The customer service is great. It’s efficient and saves time across the board.” Sarah Wheeler, Chief Business Development Officer, IASP
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