Customers / Texas RV Association
Customer story
Texas RV Association eliminates hundreds of emails per show with a vendor portal
How the team behind Texas’s biggest RV shows replaced spreadsheets and endless email threads with a self-service vendor portal and simpler booth selection.
3
Major RV shows across Texas
14,000
Attendees at the largest shows
100s
Of repetitive emails eliminated
10s
Of hours saved on exhibitor requests
The challenge
Inconsistent exhibitor info, manual spreadsheets, and hundreds of repetitive emails and calls every show.
The solution
A centralized self-service vendor portal with real-time updates and a simpler, more visible booth selection process.
The outcome
Hundreds of emails avoided, tens of hours saved, and vendors who arrive prepared.
Customer profile
The team behind Texas’s biggest RV shows
The Texas RV Association produces large-scale consumer RV shows across the state, including the Houston RV Show, the South Texas RV Supersale, and the Southwest RV Supershow.
Its events draw between 7,500 and 14,000 attendees, with Gracie Grazier, Events and Marketing Director, leading exhibitor management and communication.
At a glance
- Organization
- Texas RV Association
- Industry
- RV shows & expos
- Events
- Houston RV Show, South Texas RV Supersale, Southwest RV Supershow
- Attendees
- 7,500-14,000 per show
- Lead
- Gracie Grazier, Events & Marketing Director
A look inside a TRVA RV show
Texas RV Association · Hundreds of emails eliminated per show
The challenge
Managing exhibitors was overwhelming
Before ExpoGenie, the Texas RV Association faced challenges managing exhibitor communication and booth selection, with a process that relied heavily on manual work.
Inconsistent information sent to exhibitors
Manual spreadsheets and constant back-and-forth
Hundreds of emails and phone calls per show
The same repetitive questions answered again and again
An over-complicated booth selection process
Countless hours spent managing exhibitor requests
Organization can be challenging for me, and we spent countless hours managing exhibitor requests. ExpoGenie was a clear solution to streamline everything.
Gracie GrazierEvents & Marketing Director, Texas RV Association
The solution
One portal for communication and booth selection
ExpoGenie provided the Texas RV Association with an all-in-one solution for exhibitor communication, booth selection, and vendor readiness.
Self-service vendor portal
Vendors get real-time updates and answers in one centralized place.
Streamlined communication
Consistent information for every exhibitor, without the email threads.
Simplified booth selection
Less complexity and greater visibility in the selection process.
Fewer emails and calls
Countless repetitive emails and phone calls eliminated.
Prepared exhibitors
Vendors arrive with consistent information and everything they need.
Real-time updates
Changes reach every vendor instantly through the portal.
ExpoGenie is a godsend for event planners like me who are buried under emails. It keeps everything organized and clear for vendors.
Gracie GrazierEvents & Marketing Director, Texas RV Association
The impact
Hundreds of emails avoided and tens of hours saved
Hundreds of emails avoided
Vendor communication moved into the portal, replacing endless email threads.
Tens of hours saved
Repetitive calls and emails were eliminated across every show.
A better vendor experience
Exhibitors arrive well-prepared, with consistent information.
Results at a glance
- 100s of emails avoided via the vendor portal
- Tens of hours saved on repetitive questions
- Well-prepared vendors at every show
- Clearer booth selection with greater visibility
ExpoGenie would have saved me hundreds of emails and countless hours. Vendors now have all the information they need in one place.
Gracie GrazierEvents & Marketing Director, Texas RV Association
Why ExpoGenie
Why TRVA recommends ExpoGenie
“If your events are true expos with a large number of exhibitors, this is incredibly helpful software! The vendor portal is a game-changer for communication and process management.”
“Derek has been extremely communicative and helpful. The level of support we’ve received has not gone unnoticed.” Gracie Grazier, Events & Marketing Director, Texas RV Association
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