Customers / The Obesity Society
Customer story
The Obesity Society cuts exhibitor questions by ~80% with a self-service portal
How the team behind ObesityWeek replaced disconnected systems and manual follow-ups with one exhibitor hub, automated workflows, and leadership-ready reporting.
~80%
Fewer exhibitor questions to answer
1
Portal for booths, payments, and tasks
0
Manual reconciliation in revenue reporting
1982
Advancing obesity science and care since
The challenge
Disconnected systems and manual workflows meant constant follow-up, payment chasing, and error-prone revenue reporting.
The solution
A self-service exhibitor portal, automated workflows, and revenue categorization, integrated with the AMS and accounting software.
The outcome
About 80 percent fewer exhibitor questions, leadership-ready reporting, and data synced across every system.
Customer profile
The team behind ObesityWeek
The Obesity Society, founded in 1982 and headquartered in Silver Spring, Maryland, is the organization behind ObesityWeek, its annual conference and expo.
ObesityWeek brings together booths, sponsorships, and meeting rooms, three revenue streams the sponsorships and exhibits team manages for exhibitors each year.
At a glance
- Organization
- The Obesity Society
- Industry
- Civic & Social Organization
- Annual event
- ObesityWeek
- Headquarters
- Silver Spring, MD
- Founded
- 1982
- Revenue streams
- Booths, sponsorships & meeting rooms
A look inside ObesityWeek
ObesityWeek · Exhibitor questions cut by ~80%
The challenge
Disconnected systems and constant follow-up
Before ExpoGenie, The Obesity Society managed ObesityWeek with a mix of disconnected systems and manual workflows. Exhibitor management, payments, and reporting required constant follow-up and reconciliation.
Exhibitor payments and deliverables tracked by hand
A high volume of exhibitor questions and follow-ups
Revenue reporting was time-consuming and error-prone
Booths, sponsorships, and meeting rooms in separate buckets
Staff chased exhibitors for information and payments
Keeping track of who had paid was a mess
We were chasing down exhibitors for information, trying to keep track of who had paid, and it was a mess.
Stephanie GarciaSponsorships & Exhibits Manager, The Obesity Society
The solution
One hub, automated workflows, accurate reporting
The Obesity Society implemented ExpoGenie to centralize exhibitor management, automate workflows, and improve reporting accuracy across ObesityWeek.
Self-service exhibitor portal
Exhibitors handle booth selection, payments, and required tasks in one place.
Automated workflows
Automations replace the manual follow-ups that used to fill the team’s days.
Online payments
Exhibitors pay through the portal, so no one has to chase down who has paid.
Task and deliverable tracking
Required exhibitor tasks and deliverables are tracked through the portal.
Revenue categorization
Revenue is reported by product type across booths, sponsorships, and meeting rooms.
AMS and accounting integrations
Exhibitor and financial data stay in sync with no manual work.
Our exhibitors love having that centralized hub to go to, and it’s reduced the number of questions we get by probably 80%.
Stephanie GarciaSponsorships & Exhibits Manager, The Obesity Society
The impact
About 80% fewer questions and leadership-ready reporting
Exhibitors manage themselves
Reservations, payments, and required tasks all happen in the portal, dramatically reducing overhead.
~80% fewer questions
The centralized hub cut the volume of exhibitor questions by about 80 percent.
Reporting without reconciliation
Revenue reports by category are accurate, with no double-counting, data gaps, or manual cleanup.
Results at a glance
- ~80% fewer exhibitor questions and follow-ups
- Hours saved weekly on piecing together revenue buckets
- Leadership-ready revenue reporting by category
- AMS + accounting synced without manual work
I was spending hours every week trying to manually piece together our different revenue buckets. ExpoGenie’s reporting has been a lifesaver.
Stephanie GarciaSponsorships & Exhibits Manager, The Obesity Society
Why ExpoGenie
The operational backbone of ObesityWeek
For The Obesity Society, ExpoGenie became more than a tool. It became the operational backbone for ObesityWeek.
“ExpoGenie has given me the tools to provide accurate, timely data to leadership, and the freedom to focus on what really matters.” Stephanie Garcia, Sponsorships & Exhibits Manager, The Obesity Society
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